Terms of Service

Preowned Time offers a limited 2-year warranty on every pre-owned watch sold on our website from the date of procurement/purchase. The Date of Purchase is characterised as the date on receipt/warranty card.

If a problem arises with a warrantied product within the 1-year warranty period, Preowned Time will repair or replace any damaged parts and/or correct the repair execution at its sole discretion.

Confinements and conditions: What is not covered

There are certain conditions that apply to the Preowned Time 1-year limited service warranty. The repair warranty does not cover parts that Preowned Time did not service such as basic services on quartz watches, water damage, shock damage, all abuse, or any handling that exceeds the limits of a timepiece’s intended use. Consequential and incidental damages are also not covered under this warranty. Third-party performance of service, the opening of a product, or the addition of parts other than strap or bracelet components will void the 1-year limited warranty on pre-owned watches provided by Preowned Time. Preowned Time will, at its sole discretion, determine the applicability of its warranty to each timepiece for which a warranty claim is lodged.

Watch service repair time can vary depending on the watch brand and the specific service matter. Usually, warranty service repairs require 6 to 8 weeks.